Theme of the Award/Conference

The conference will be an interactive event starting at 4pm and ending at 6pm. The purpose of the conference is to bring together award winning corporations/institutions and individuals to network, discuss and exchange perspectives and experiences as to the best practices in hospitable customer and other stakeholder relationships and customer service.

This is with a view to imparting and sharing knowledge that can enable participants improve their customer and other stakeholder hospitality and service relationships.

Participation at the conference is strictly by invitation. The conference will be attended by representatives of award winning enterprises and institutions and by individual winners – for whom participation is a requisite for being conferred with an award - and by representatives of selected stakeholder groups such as business and consumer associations, civil society leaders and professional bodies involved in providing customer service and customer hospitality.

The itinerary for the conference is as follows:

• Arrival and registration of participants
• Welcome address by CEO of TBE Media Group
• Opening statement by Chairperson for the event
• Keynote address by Special Guest
• Ist technical presentation: The importance of the customer in sales and marketing.
• Question and answer session and group discussions
• 2ND technical presentation: Customer & Stakeholder relationship management:
• Question and answer session and group discussions
• 3rd technical presentation: Channels and platforms for interfacing with the customer and other stakeholders • Question and answer session and group discussions
• 4th technical presentation: Developing a company/institution wide of customer-centrism
• Question and answer session and group discussions
• Messages from the sponsors
• Closing remarks by representative of event partners
• Vote of thanks